We want you to be happy with your NIBOVI apron. If it's not right for you, here's how returns work.
Return window
You have 14 days from the date of delivery to request a return. To be eligible, please get in touch within this window — items requested after 14 days can't be accepted.
Condition
To qualify for a return, your apron must be:
Unworn and unwashed
In its original condition, with all tags still attached
Free from marks, odours, or signs of use
As this is a garment worn for professional, hands-on work, we're unable to accept returns that show signs of wear or use, for hygiene reasons.
Return shipping
Faulty, damaged, or incorrect items: return shipping is free. We'll provide a prepaid label or reimburse your postage cost.
Change of mind (wrong size, colour, etc.): you're responsible for the cost of returning the item to us.
How to start a return
Email customercare@nibovi.com with your order number and the reason for your return. We'll confirm your return is eligible and send you instructions on where to send it.
Please don't send your apron back before hearing from us — items returned without prior approval may not be accepted.
Refunds
Once we receive and inspect your return, we'll let you know it's been approved. Approved refunds are issued to your original payment method within 5–10 business days. You'll receive an email confirmation once your refund has been processed.
Exchanges
Want a different size or colour instead? Let us know when you email us and we'll arrange an exchange, subject to stock availability and the same condition requirements above.
Faulty items
If your apron arrives faulty or damaged, please contact us within 14 days of delivery at customercare@nibovi.com with photos of the issue. We'll cover the cost of return postage and offer a replacement, exchange, or refund.
Questions?
If you have any questions about your return, reach out to us at customercare@nibovi.com and we'll be happy to help.