NIBOVI E-File Bits
Returns & Faulty Item Policy
If you wish to return your e-file bit(s), please contact us at customercare@nibovi.com within 14 days of receiving your order.
To be eligible for a return:
* Items must be unused, unopened, and sealed in their original packaging.
* Returns must include the original packing slip.
* Returns received outside the 14-day window will not be accepted.
Return postage costs are the responsibility of the customer.
We strongly recommend using a tracked service and retaining proof of postage, as we cannot be held responsible for items lost in transit.
Faulty Items
If you believe you have received a faulty item, please notify us within 48 hours of delivery by emailing customercare@nibovi.com with the following:
* Your full name and order number
* Description of the issue
* A clear photograph showing the fault
* Attached packing slip
Once reviewed, we will provide further instructions. If the fault is confirmed, we will offer a replacement or other suitable resolution at our discretion.
Please Note:
* Natural wear and tear is not considered a fault. E-file bits are subject to gradual performance reduction with use and must be replaced every 1-4 months depending on use.
* Damage caused by dropping, misuse, or mishandling of the bit is not covered under this policy.
* All tools must be used in accordance with NIBOVI’s professional usage guidelines.
If you have any questions, our team is here to help. Please reach out at:
📩 customercare@nibovi.com